Frequently Asked Questions

The 2023 Chautauqua Season begins June 24th and runs through August 27th. You are still able to make appointments at the spa during this time without purchasing a gate pass! We will supply a guest pass for you. Outside of these times (off-season), there will be no gate fees or parking fees and you can drive right down to the St. Elmo Spa.

From June 24th – August 27th, 2023, please enter the main parking lot and tell the attendant you are there for a St. Elmo Spa appointment. The spa will give our off-grounds guests a complimentary parking voucher. Spa guests will then hand the voucher to the parking attendant as they exit the lot. Outside of these dates (off-season), you are able to drive onto the grounds and park near the spa for free.

​After you reserve your free ‘Destination’ pass for the timeframe(s) of your appointments, go through the main gate. A destination pass will be waiting for you at the Business and Information Desk.

No. The St. Elmo Spa will reserve a destination pass for you at the Business and Information Desk through the main gate. If you book online and need a pass, please contact the spa by phone prior to your appointment (48 hours notice is appreciated). **You need your gate pass to enter and exit the grounds.​

When you enter the grounds, follow the brick path (Vincent St.), and it will bring you to the side entrance of the St. Elmo building. We are located on the lower level. 

We accept all payments: cash, credit, debit, check, and gift certificates.​
Electronic forms will be sent to your phone and/or email. It is imperative to complete these forms before your appointment. Please update us with any health changes.​
Plan to arrive about 10 minutes early.​
Yes. We will also have coffee, tea, water, and occasional wine events. Alcoholic beverages are permitted at the spa, but we insist that you drink responsibly.
Yes, if you are hosting an event at the spa you may bring a light lunch.​
You must give us 24 hour notice or you will be charged 100% of your scheduled service(s).​